よくある質問
Q. I want to cancel my order.
Please contact us within 24 hours of placing your order via our contact form or e-mail. After that, we will not be able to cancel your order in principle.
Q. Can I exchange sizes?
Yes, it is possible.
However, we cannot exchange items that have been used once (except for trial fitting), stained, or damaged.
In the event of an exchange, the customer will be responsible for the return shipping fee and a recurring shipping fee of 580 yen.
Q. When will I receive my order?
We ship directly from our overseas warehouse after receiving your order.
Therefore, please allow 2-3 weeks for delivery.
Products with "Immediate Delivery" in the product name will be shipped from our store in Japan and will be delivered in 3 to 5 days.
Please note that there may be a delay in delivery due to the current corona. Please understand that in some cases it may take up to a month.
Q. I have not received any e-mail.
After you place an order, an order confirmation e-mail is automatically sent to your registered e-mail address.
Depending on your e-mail settings, the e-mail may end up in your "junk mail" box. We apologize for the inconvenience, but please check there first.
If you do not receive the e-mail in your "junk mail" box, please contact us through the "Contact Us" page on our website.
Q. I lost my coupon code for the newsletter registration.
Please contact us from the "Contact Us" page.
We will reissue the coupon code once we confirm that your e-mail address has been registered.
Q. I forgot to enter the coupon code. Can I apply it later?
Please contact us with the coupon code using the contact form or e-mail, and we will apply the coupon code.
Q. I want to change my payment method.
We are unable to change the payment method after the payment has been completed.
Pleasecontact us and we will cancel your order.
Q. Can you ship overseas?
We can only ship within Japan.
Q. Is it possible to sell your products wholesale?
Yes, depending on the conditions.
Please contact us for details.
Q. How do I get a refund after cancellation?
For refunds prior to invoicing, we will cancel the order and you will not be charged for the cancellation.
For refunds after you have been billed, we will process the cancellation and refund the money to the payment method you used.
Please check the following information for the refund date.
If you paid by credit card】
We will send the negative credit card data to your credit card company. Depending on the credit card company's closing date, the amount may be offset within the same month, but if it crosses over to another month, you may be billed once. In such cases, please be assured that the negative amount will always be processed in the following month or later.
*Please note
*In the case of an order with installment payments, it may take some time for the refund to be processed.
Please note that it may take some time for us to process your refund if your return is processed after the switchover period between the summer and winter bonus payments.
In case of payment by carrier payment】
If your order is cancelled, the refund date will vary depending on when the cancellation process is completed by the store where the order was placed and the cell phone company with which you have a contract.
Refunds after payment is completed will be made by the contracted cell phone company or store, depending on the timing of the cell phone carrier's payment procedure.
For details on the refund method, please contact the store directly or contact your cell phone company.
If you have registered a debit or prepaid card with Amazon Pay, the amount will be deducted from your account balance at the time of card authorization (credit authorization). If your purchase is cancelled after you have made the purchase, the money will be refunded to your original account, but it may take up to 60 days for the refund to be made, depending on your credit card company.
1-3 weeks from receipt of returned merchandise. If you wish to receive your refund by bank transfer, please register your bank account information when you proceed with your order history. Refund time: 1-3 days from receipt of returned merchandise.
If you choose postpaid payment (Melpay SmartPay):
If you choose postpaid payment (Melpay SmartPay):
We will send the negative data to Melpay and process the offsetting.
Please note that you will be billed once if the returned goods are processed after the end of the month. If you have already settled your account, the amount will be refunded to your charge. If you have not settled your account, the amount will be deducted from the postpaid amount.
If you choose to pay by charge:
The negative amount will be sent to Melpay and immediately refunded to your charge amount.
If you have any questions about other Melpay services, such as refunds when using Melcari points, please contact us from "My Page > Contact Us" in Melcari.
In case of payment by Paidy Next Month Payment】
We will send negative data to Paidy and process the offset. If a return is processed after the end of the month, you will be billed once. In that case, the negative amount will be processed in the following month or later.
If you have any other questions about the Paidy service, please contact Paidy Customer Support.
Hours: 10:00 a.m. to 6:00 p.m. (weekdays only)
0120-971-918
[If you paid by PayPay]
We will send the negative data of your PayPay payment to PayPay, Inc.
If you have any other questions about PayPay service, please contact us from PayPay Help (external site).
If you paid with LINE Pay payment】
It takes about 2 weeks for the amount of the cancelled items to be refunded to your LINE Pay balance. Please understand this in advance. In addition, refunds cannot be made if the cancellation procedure has not been completed at your location. If you are using online services, please check the cancellation status in your purchase history.
If you are using Shopify Payments and you are giving a refund after a cancellation, the amount of the refund will be deducted from your next payment.
It usually takes up to 10 business days for the refund to be credited to the customer.